How this happens:
- You discover Boom Cards from a site that is not Boom Learning.
- You buy a free or for a fee product that contains Boom Cards.
- You click the redemption links to get your Boom Cards.
- That link walks you through a series of screens to redeem your cards.
- Now you have a Boom Learning account. (Accounts are required to protect the children; we don't let random, anonymous people hang out with kids online; eww!)
- We do not have your credit card or other payment information (you gave it to that other site and they don't give it to us).
- If you were new to Boom, we credit you for a limited time with having a promotional account that includes free premium student reporting. This is a special freebie for our newbies.
- When the special deal expires, you'll get a note that your account is expiring. It will tell you how to stay for free or upgrade to paid. [BECAUSE options are good.]
What should have happened before you did all that:
- Your seller had a product listing.
- In that product listing was a disclosure that Boom Learning newbies get a special deal.
- You read about the special deal and thought "Good Deal".
What sometimes happens:
- You skimmed over or didn't read the words about the special deal.
- Your seller left out the words about the special deal. [YIPES: This is a big deal. Tell us right away so we can make sure they fix it!]
- You go to My Settings or Join.
- You see that you have a Basic account.
- You realized that a Basic account is a paid account.
- Your hair lights on fire: "How did I pay for an account? When will I be charged next?"
- You open the support portal to tell us that you are not happy. [All perfectly understandable. Been there, done that in response to unexpected surprises.]
- You send a message. The portal offers you this FAQ.
- Your heart rate calms.
- You take a nice swig of something tasty.
- All is right in the world again; you got a Good Deal you weren't expecting.
- Maybe you should buy a lottery ticket! (Unless you are a mathematician and then you should discuss probability.)