Boom Learning Support

Customer Support 2

• Schedule a Call
• Email Support for Existing Customers

Parent and Student FAQS 6

• Parent Letter - Logging in and Understanding Progress Reports
• Technical Specification — What You Need To Make Boom Cards Work
• How do Students earn Coins, Gems, and Pulses (Lightning Bolts)?
• Parents and Students: Change your own Password
• Quick Start Guide for Students and Parents

See all 6 articles

Getting Started - Adding Students 11

• Sharing Students (Colleagues)
• Setting up Your Profile
• Using a "Sign in with Boom" classroom (including QR codes)
• Moving Students Between Classrooms
• Share the Love: Offer a Professional Development session on using Boom Cards

See all 11 articles

Privacy Matters 6

• Boom Learning Opt-In Permission Slip
• Data Protection Addendum
• Keeping rosters private - FERPA & HIPAA Compliance
• Data Elements (for School Contracts)
• Vendor And Consortium Approvals in Place

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Student Account Management 3

• How to Change & Reset a Student's Password
• Simplifying student sign-in with Picture Passwords and Classroom Sign-in
• How to change student usernames, nicknames and lock classrooms

Assigning Boom Cards to Students 10

• Fastplay and Fast Pins to Play and Share Decks
• Assigning, Un-assigning, and Playing Boom Cards
• Assigning Boom Cards in a Learning Management System (LMS)
• What cards do the students see?
• Screen Sharing Fundamentals

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Progress Reports 3

• How to reset student reports (aka delete student data)
• Human Scoring for Open Response Fill in the Blank
• Student Data Reports (Grades and Progress)

Boom Cards 9

• Points - What are they and why do you use them
• My Deck Doesn't Appear in My Library
• Where Are My Boom Cards? - Redeeming Purchases From External Websites
• Missing Purchases (aka Using the Boom Learning Store)
• Complete My Bundle Price Discounts

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Membership Accounts 9

• Which Membership Should I Choose?
• Why Do I Need To Sign Up & What Am I Buying Again?
• I have an account and I didn't sign up (also goes by Have you charged me for an account?)
• Special Promotion
• Account sharing is not allowed

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Gifts 1

• Digital Gift Vouchers

Ratings and Feedback 2

• Feedback: How to Contact an Author/Seller on the Boom Store
• Ratings

Sweepstakes 2

• Sweepstakes Official Rules
• Instagram 1000 Sweepstakes

Memberships Don't Include Cards or Points 1

• Memberships Don't Include Cards or Points

Making Decks 17

• Bottom of cards gets cut off
• Assigning your own decks to students with "Private Publishing"
• What if I accidentally delete an item from my deck's template card?
• What answer types are there? Does every card need to have a question?
• Can I write my own decks without selling them in the store?

See all 17 articles

Converting Files to Boom Cards 4

• Importing from Powerpoint For Mac (Video Tutorial)
• Importing from Microsoft Publisher
• Importing from PowerPoint in Windows
• Convert Google Slides to Boom Cards

Creating with Sound 8

• A Video Tour of Creating With Sound
• Making Draggable Sound Objects
• Converting m4a and mp4 files to mp3 files (all platforms)
• Recording Sounds for Boom on the Macintosh
• Converting sounds to work with Boom on the Mac

See all 8 articles

Drag and Drop, Drop Zones, and Moveable Pieces 3

• Get Started by Watching Our Video
• Troubleshooting Drag and Drop
• Creating Multiple "Correct" Drop Zones on One Card

Fonts, Images and Clip Art 9

• Font and Clip Art Permissions Granted or Denied List
• Acknowledging Artists and Font Authors
• How to Crop an Image
• Making a Cover Image
• Special Symbols and Characters and On-screen keyboard

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Working with Video 1

• Adding Video

Getting Started 18

• New Author Quickstart: Learn to Sell Boom Cards
• Quality over Quantity - Publish to the Store
• How to name your decks
• Content Icons for Cover Images
• How to Create a Bundle

See all 18 articles

Payments, Sales Tax and More 13

• How Points Work for Sellers
• Understanding Sales to Schools and Businesses
• What to Consider When Setting Your Prices
• Understanding your Sales Reports (Tax Records)
• Complete My Bundle Payouts

See all 13 articles

Selling on External Sites 4

• MANDATORY READING - Selling on Other Marketplaces (such as TpT) or Your Own Website
• Set your BoomURL
• Common Pitfalls - Creating Clickable Links in External Documents
• Short Term Promotions

Infringement Issues 3

• Your Item was Taken Down
• Reporting Infringement of your Copyrights
• Licensing Links

Purchases 4

• Finding your payment records
• Receipt
• Manage Your Credit Card
• Refunds

Change my Account 8

• Why do I need two different pictures of me: an author and teacher picture?
• Downgrade an Account
• Cancel an Account
• Adding or Changing your Email Address, Username, Google Authentication to Your Boom Cards Account
• Not Receiving Emails

See all 8 articles

Boom Card Player 7

• My child has lost his or her password
• Using the Notebook Feature
• Boom Cards are not playing sounds
• iPad Issues
• Kindle Fire

See all 7 articles

FAQs 9

• Setting Up Google Classroom with Boom Learning
• Can I change my USER ID?
• My library is gone! I can't find my students! Where is my deck?!
• What happens to my paid membership when it expires?
• Mouse doesn't move (and other teletutoring screen share questions) (Zoom)

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Account Management 7

• Troubleshooting: Student can't log in
• Troubleshooting: Google Classrooms (student won't import or can't sign in)
• School Dashboard Account Admin Access and Management
• Adding and Provisioning Teacher Accounts with the School Dashboard
• My School sent me an Invitation to join their School Account (Accept or Reject Invitation)

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Welcome Series 6

• Welcome to Boom
• Finding & Managing Boom Cards Teaching Resources
• Boom! Set up a Classroom
• Student Sign In
• Actionable Data

See all 6 articles

Quick Start Guides 3

• Quick Start Guide for Teachers
• Quick Start Guide for Schools and Admins
• Setting up a School Wide Boom Account

Purchasing for Organizations, Buying for Schools 7

• Choosing Accounts for Your School
• Buying Boom Cards for a School (Purchase Orders, School Purchases, Practice Purchases)
• New Jersey Business Registration versus Certificate of Authority
• Buying Memberships for Others
• Common Modified Terms

See all 7 articles