Boom Learning Support
English
English
Spanish
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
+18339692666 (please schedule a call see below)
Knowledge base
Contacting Us
Customer Support
2
Schedule a Call
Email Support for Existing Customers
For Parents and Students
Parent and Student FAQS
6
Parent Letter - Logging in and Understanding Progress Reports
Technical Specification — What You Need To Make Boom Cards Work
How do Students earn Coins, Gems, and Pulses (Lightning Bolts)?
Parents and Students: Change your own Password
Quick Start Guide for Students and Parents
See all 6 articles
Teaching with Boom Learning
Getting Started - Adding Students
11
Sharing Students (Colleagues)
Setting up Your Profile
Using a "Sign in with Boom" classroom (including QR codes)
Moving Students Between Classrooms
Share the Love: Offer a Professional Development session on using Boom Cards
See all 11 articles
Privacy Matters
6
Boom Learning Opt-In Permission Slip
Data Protection Addendum
Keeping rosters private - FERPA & HIPAA Compliance
Data Elements (for School Contracts)
Vendor And Consortium Approvals in Place
See all 6 articles
Student Account Management
3
How to Change & Reset a Student's Password
Simplifying student sign-in with Picture Passwords and Classroom Sign-in
How to change student usernames, nicknames and lock classrooms
Assigning Boom Cards to Students
10
Fastplay and Fast Pins to Play and Share Decks
Assigning, Un-assigning, and Playing Boom Cards
Assigning Boom Cards in a Learning Management System (LMS)
What cards do the students see?
Screen Sharing Fundamentals
See all 10 articles
Progress Reports
3
How to reset student reports (aka delete student data)
Human Scoring for Open Response Fill in the Blank
Student Data Reports (Grades and Progress)
Buyer Questions
Boom Cards
9
Points - What are they and why do you use them
My Deck Doesn't Appear in My Library
Where Are My Boom Cards? - Redeeming Purchases From External Websites
Missing Purchases (aka Using the Boom Learning Store)
Complete My Bundle Price Discounts
See all 9 articles
Membership Accounts
9
Which Membership Should I Choose?
Why Do I Need To Sign Up & What Am I Buying Again?
I have an account and I didn't sign up (also goes by Have you charged me for an account?)
Special Promotion
Account sharing is not allowed
See all 9 articles
Gifts
1
Digital Gift Vouchers
Ratings and Feedback
2
Feedback: How to Contact an Author/Seller on the Boom Store
Ratings
Sweepstakes
2
Sweepstakes Official Rules
Instagram 1000 Sweepstakes
Memberships Don't Include Cards or Points
1
Memberships Don't Include Cards or Points
Creating Boom Cards
Making Decks
17
Bottom of cards gets cut off
Assigning your own decks to students with "Private Publishing"
What if I accidentally delete an item from my deck's template card?
What answer types are there? Does every card need to have a question?
Can I write my own decks without selling them in the store?
See all 17 articles
Converting Files to Boom Cards
4
Importing from Powerpoint For Mac (Video Tutorial)
Importing from Microsoft Publisher
Importing from PowerPoint in Windows
Convert Google Slides to Boom Cards
Creating with Sound
8
A Video Tour of Creating With Sound
Making Draggable Sound Objects
Converting m4a and mp4 files to mp3 files (all platforms)
Recording Sounds for Boom on the Macintosh
Converting sounds to work with Boom on the Mac
See all 8 articles
Drag and Drop, Drop Zones, and Moveable Pieces
3
Get Started by Watching Our Video
Troubleshooting Drag and Drop
Creating Multiple "Correct" Drop Zones on One Card
Fonts, Images and Clip Art
9
Font and Clip Art Permissions Granted or Denied List
Acknowledging Artists and Font Authors
How to Crop an Image
Making a Cover Image
Special Symbols and Characters and On-screen keyboard
See all 9 articles
Working with Video
1
Adding Video
Selling Boom Cards
Getting Started
18
New Author Quickstart: Learn to Sell Boom Cards
Quality over Quantity - Publish to the Store
How to name your decks
Content Icons for Cover Images
How to Create a Bundle
See all 18 articles
Payments, Sales Tax and More
13
How Points Work for Sellers
Understanding Sales to Schools and Businesses
What to Consider When Setting Your Prices
Understanding your Sales Reports (Tax Records)
Complete My Bundle Payouts
See all 13 articles
Selling on External Sites
4
MANDATORY READING - Selling on Other Marketplaces (such as TpT) or Your Own Website
Set your BoomURL
Common Pitfalls - Creating Clickable Links in External Documents
Short Term Promotions
Infringement Issues
3
Your Item was Taken Down
Reporting Infringement of your Copyrights
Licensing Links
Account Details - Including Payment Records
Purchases
4
Finding your payment records
Receipt
Manage Your Credit Card
Refunds
Change my Account
8
Why do I need two different pictures of me: an author and teacher picture?
Downgrade an Account
Cancel an Account
Adding or Changing your Email Address, Username, Google Authentication to Your Boom Cards Account
Not Receiving Emails
See all 8 articles
Troubleshooting
Boom Card Player
7
My child has lost his or her password
Using the Notebook Feature
Boom Cards are not playing sounds
iPad Issues
Kindle Fire
See all 7 articles
FAQs
9
Setting Up Google Classroom with Boom Learning
Can I change my USER ID?
My library is gone! I can't find my students! Where is my deck?!
What happens to my paid membership when it expires?
Mouse doesn't move (and other teletutoring screen share questions) (Zoom)
See all 9 articles
Account Management
7
Troubleshooting: Student can't log in
Troubleshooting: Google Classrooms (student won't import or can't sign in)
School Dashboard Account Admin Access and Management
Adding and Provisioning Teacher Accounts with the School Dashboard
My School sent me an Invitation to join their School Account (Accept or Reject Invitation)
See all 7 articles
Welcome Series
Welcome Series
6
Welcome to Boom
Finding & Managing Boom Cards Teaching Resources
Boom! Set up a Classroom
Student Sign In
Actionable Data
See all 6 articles
Quick Start Guides
3
Quick Start Guide for Teachers
Quick Start Guide for Schools and Admins
Setting up a School Wide Boom Account
Buying for Schools and Businesses
Purchasing for Organizations, Buying for Schools
7
Choosing Accounts for Your School
Buying Boom Cards for a School (Purchase Orders, School Purchases, Practice Purchases)
New Jersey Business Registration versus Certificate of Authority
Buying Memberships for Others
Common Modified Terms
See all 7 articles
Help Desk Software
by Freshdesk