This FAQ will walk users through how to adjust their membership levels. You will learn how to use our website navigation to find self-service options for account renewal and upgrading. 


This applies to individual accounts only. For school/organization accounts, please contact your account manager with questions about your membership or contact us via the Help Center.



TABLE OF CONTENTS



An Important Note About Renewing Accounts


Accounts are renewed from the date of renewal. You can find more information in the article Managing your Membership Renewal. 



Finding Your Membership Level and Expiration


To see your current membership level, sign into your Teacher account. Then, click on the "Settings" button in the upper right corner.


Click on "Membership".



This will bring you to the Membership tab of your account settings.



In the Membership Information box, you can find all sorts of important information about your current subscription such as the date your current membership level, when you created your account, your points balance, classroom and student limits, publishing status, and expiration date.


In the below example, this account has a Publisher membership that will expire on 12/06/2024.



Renewing or Upgrading Your Membership


You can view more information about the plans we offer including features our memberships have and the differences between each here, or visit our blog, linked here.   



To renew, downgrade or cancel your membership, visit your Membership Tab and click on the Change/Renew button, circled in yellow below. 




On your current membership level, you will see a gray "this is your current plan" message. Click on your desired membership level, confirm the change, and proceed with your purchase.




If you have not already added your address to your Boom account, you will first be asked to provide your address for billing purposes. 


After confirming your address, you will be prompted to select the renewal plan, you can find more information about Monthly renewals or auto renewing membership in the article Managing your Membership Renewal. 

a pop-up will appear to confirm your selection and purchase total (including tax and subscription credit if applicable). Click on the PayPal button to pay using your PayPal account or click on the Card button to use a credit/debit card.


If using PayPal, you will be redirected to PayPal's website to complete the purchase.



If you are paying with a card, you will be asked to enter your card information. This will save your card on BrainTree an external secure payment platform. If you would like to manage your credit card, find more information in the article Manage Your Credit Card. 


When your payment has been processed, you will receive a confirmation on-screen as well as an email with your receipt. You can also view the record of your transaction in your Account Statement.



Questions?


If you have any questions about renewing your account, please contact us via the Help Center or by emailing us at help@boomlearning.com.